I was travelling with my family by car in Budapest and entered the Castle District on Saturday. On the way back in the early afternoon I was stopped to pay a HUF 500 parking fee on Palota út. An unpleasant woman cashier informed me that I could only pay in local currency; no credit cards and no euros.
I had three kids aged 17 months to four years in the car, and I begged her to let me pay EUR 5 cash and she wouldn’t even have to give me any change. But she was rude and refused to help me. Her only answer was: “Only Hungarian forint.”
I understand that maybe in Hungary you have regulations about payments, etc. but you need to inform people that it is not possible to pay in any other currency than forints, and you need to inform them in other languages besides Hungarian. There was no such information, and if there had been, it wouldn’t have been a problem for me because I speak five languages.
Your workers cannot behave as if the only way to treat people is to be unpleasant, officious and without human sensitivity. I was not alone, I was with crying kids. What kind of person must she be not to help in any way? I never experienced such treatment anywhere in the world and I have visited more than 30 countries on different continents.
What will I remember about Budapest? Only those 20 minutes, running to other cars, waiting in the queue and asking other drivers to change EUR 5 to forint.
I will advise all my friends never to go to Budapest because of this very poor treatment.
I’m sending this email to the General Directorate of the Hungarian National Tourist Office, the Budapest mayor’s office and to the Hungary Tourism Authority in my country, Poland.
Lukasz Wrobel, Poland
(When we go to Poland we promise we will take zloty. – Editor)